Resume

Adele Shakal

project manager | knowledge manager | documentation specialist

process analyst | webmaster | system administrator

Features and Skills

integrity
dedicated, well-organized, efficient, reliable, detail-oriented, excellent interpersonal communication skills

project management
team leadership and coordination, requirements development, specifications authoring, short-term problem solving, long-range planning, prioritization and resource allocation, process analysis, optimization and documentation

technical communication
writing, editing, and presentation of processes, policies, operations documentation, user instructions and marketing materials for products and services, critical listening and consensus building

UNIX system administration
strategic planning, data center planning and implementation, upgrade process management, accounts management, user relations, service description and promotion, basic LDAP and Perl debugging

desktop computing
Microsoft Office, Visio, Project; Macromedia Dreamweaver; Adobe Photoshop; OmniGraffle; GIMPshop; Windows XP and Mac OS X desktop applications; basic database applications including Access, Microsoft SQL Server and MySQL

web technologies
HTML, CSS, web authoring, site design, wiki information architecture, usability and publishing

Professional Experience

Technical Project Manager, August 2006 to present
Information Technology Services, University of Southern California

  • Coordinated IT Due Diligence efforts in preparation for USC’s purchase of two hospitals, working directly with an internal project team of 75+ and interfacing with external, contracted and transition IT teams.
  • Managed project to roll out Google Apps for Education for all USC students, coordinating 35+ person project team across multiple groups within the ITS department, and ensuring successful service launch and workable model for ongoing support.
  • Organized 200+ system data center relocation as project manager of twelve member team of enterprise UNIX system administrators and managers, coordinating and acting as liaison with network administrators, hardware team, Network Operations Center staff, Customer Support Center consultants, security team, and all associated groups’ directors.
  • Coordinated team efforts to ensure project completion, encourage cross-training among system administrators, create service and project documentation, and integrate new services into existing business processes.
  • Developed internal operations, process and policy documentation for enterprise UNIX team.
  • Maintained and improved information flow and knowledge capture processes in use by the enterprise UNIX team and associated groups.

IT Knowledge Manager/Documentation Specialist, March 2006 to August 2006
PDQ Careers, for Information Technology Services, University of Southern California

  • Analyzed legacy documentation collections and business processes.
  • Designed new documentation repository and rollout of wiki-based knowledge management solution.
  • Improved and implemented new knowledge capture processes.
  • Authored new documentation for the enterprise-level UNIX mail infrastructure and encouraged cross-training among system administrators.

Documentation Specialist, UNIX Sysadmin, Project Manager & Webmaster, October 1997 to November 2005
Information Technology Services, California Institute of Technology

  • Integrated mail forwarding and account ownership across disparate AD and LDAP user databases.
  • Organized 60+ system data center relocation as project manager for five member team of UNIX system administrators, coordinating with network engineers and facility manager.
  • Developed internal operations documentation for ITS central computing groups.
  • Demonstrated benefits of process analysis and documentation, and interfaced between management and staff team.
  • As member of systems administration team, executed UNIX systems administration duties for 8600 account ITS cluster, including operations process enhancement and streamlining, server security, intrusion response, policy generation, accounts management, user relations, and user documentation.
  • Acted as liaison between students, departmental helpdesks, UNIX and Windows system administration groups and central operations.
  • Managed project to develop and roll out department-wide ticket request tracking system, developing requirements, specifying features and authoring training materials, working in partnership with developer and collecting input from all departmental staff.
  • Consolidated department resources for campus-wide web services offering as team lead, and acted as web advocate to connect web developers with available campus resources.
  • Managed summer project assistants and prioritized resource use.

Peer Coach and Communications Mentor, Summer 1994 to 2005
Summer Undergraduate Research Fellowships, California Institute of Technology

  • Led workshops and individual coaching sessions to teach methods of technical communication and presentation to summer research fellows in 1994 and 1995.
  • Moderated panels of professionals and students, both presentations and discussion roundtables.
  • Volunteered with fellowships program mentoring and building communications skills among undergraduate researchers.

Webmaster, June 1996 to October 1997
GNP Computers, Monrovia, California

  • Created and edited ISO-9001 process documentation for sales and marketing department, organizing, documenting and streamlining inter- and intradepartmental processes.
  • Acted as liaison between sales, marketing and engineering departments.
  • Developed online and print marketing, sales and training materials, including corporate website and Intranet site.
  • Identified personnel requirements and made staffing recommendations.

Lab Attendant and Documentation Writer, September 1993 to June 1996
Information Technology Services/Campus Computing Organization, California Institute of Technology

  • Maintained central UNIX, Mac and PC labs, authored the first WWW Computer User Guides for campus, and provided front-line user relations for helpdesk consulting staff and UNIX system administrators.

Education

BS, Geochemistry, June 1997
California Institute of Technology, Pasadena, California

Professional Development

IT Project Management
Global Knowledge, December 2008

League of Professional System Administrators (LOPSA) SysAdmin Days:
Change Management, Communication for IT, Disaster Recovery, IT Policy Development, November 2006

Graduate-Level Courses: IT Management Concepts, Database Design
Claremont Graduate University, Claremont, California, 2005-2006

USENIX SAGE Large Installation System Administration (LISA) Conference Tutorials & Workshops:
“Help! Everyone Hates Our IT Department!”, December 2005
Time Management for Sysadmins, November 2004
Practical Project Management, Network & Computer Security, PHP, December 2001
Documentation Techniques, LDAP, Legal Issues for Sysadmins, December 2000

Project Management Workshop: An Approach and a Tool, January 2002
Technology Learning Center, California Institute of Technology

Advanced UNIX System, Networking and Utilities Certificate, June 2000
UNIX System Management and Administration Certificate, April 2000
Center for Advanced Computer Technology (CACT) at Cal Poly Pomona

Last update: February 2009